Grace · Registered care home manager · applying for an NHS service manager role
Grace had managed a sixty-bed nursing home for six years. She wrote a warm, heartfelt supporting statement about her values and why integrated care mattered to her. She wasn't shortlisted.
The person specification listed eleven criteria, from “managing a budget over £2m” to “leading service improvement using data”. Grace met nine of them. Her statement mentioned two. The shortlisters were scoring against a list, and most of the boxes were empty.
“I still care just as much. I just showed it in the way they were looking for.”